Neighborhood Association Park West C / Liverpool, 1
28922 Alcorcón (Madrid )
Alcorcón, October 21, 2009
Dear Sirs:
reference to your complaint about the events that happened is some time, regarding behavior of several of our drivers.
The traffic department has been in direct contact with all drivers involved, in order to make known the facts, and remind them of the prohibition of waiting outside the zone established as head of the lines .
On the other hand, the personnel department also notified the ban on regular drivers on this street, expressing the utmost disapproval of this practice, informing them that if you persist in their conduct will be sanctioned by the organization through initiation of disciplinary proceedings.
say that the company has found that none of the drivers has relapsed into their behavior, so that actions taken by the company have been necessary to solve the problem.
However, the traffic department has issued a warning to all drivers who work on these lines, which specifies the obligation to regulate in the header lines at the risk of being sanctioned by the company.
apologize for any inconvenience to them have caused these events.
Without further and remain at your disposal to answer all questions about this fact or another we moved, received a cordial greeting.
Signed. : Rosa M ª. Cárdenas.
Customer Service.
Dear Rosa Maria:
First we want to thank your answer, that a response, something unfortunately not as often as it should be. On the other hand, we also appreciate the tone of your response. We trust that this endeavor that manifests management took the company to some negligent attitudes, fortunately, a few workers, is translated into these nuisance to neighbors will not occur. To happen again it would return to transmit immediately.
Yours sincerely.
The Board AVV. Park West
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